The plaintiff brought an undefended action seeking damages after her checked luggage went missing during international air travel from Canada to Togo.
She claimed extensive expenses, medical costs, emotional distress, and punitive damages following delays in recovering the baggage.
The court held that liability for lost or delayed baggage in international carriage by air is governed by the Montreal Convention, 1999, incorporated into Canadian law by the Carriage by Air Act, which limits recovery to 1,000 Special Drawing Rights unless additional insurance was purchased.
Claims for pain and suffering, emotional distress, and punitive damages were barred by the Convention.
The court awarded the capped compensation amount for delayed baggage together with reimbursement of an improperly charged airline upgrade fee.