The appellant tenant appealed a Landlord and Tenant Board eviction order, arguing she was denied procedural fairness.
The appellant had retained a paralegal the day before the hearing, who sent an agent to request an adjournment.
Due to a misunderstanding, the agent left before the adjournment was formally considered.
The hearing proceeded with the unrepresented appellant, who was temporarily disconnected and missed the landlord's evidence on the adjournment.
The Divisional Court found the Board's handling of the adjournment, the appellant's disconnection, and the failure to explain the process to the self-represented appellant amounted to a denial of procedural fairness.
The appeal was allowed and the matter remitted to a different Board member.