The appellant appealed a Director's order cancelling its Tow Operator and Vehicle Storage Certificates under the Towing and Storage Safety and Enforcement Act, 2021.
The cancellation was primarily based on an employee recording and sharing a video of a fatal collision scene depicting human remains, along with Highway Traffic Act violations and operating after the cancellation order.
The Tribunal found the appellant and its employees breached the Code of Conduct and contravened the Act.
However, considering the appellant's 35-year history and community support, the Tribunal modified the cancellation to a suspension pending compliance with specific terms and conditions, including implementing policies against recording collision scenes and completing mental health training.