The complainant alleged that a funeral home lost his late wife's diamond earrings.
The Complaints Committee of the Board of Funeral Services declined to refer the matter to discipline and stated it lacked jurisdiction to order compensation.
On appeal, the Licence Appeal Tribunal ordered the funeral home to pay $4,800 in compensation.
The Registrar appealed to the Divisional Court.
The Divisional Court allowed the appeal, holding that neither the Complaints Committee nor the Tribunal had statutory authority under the Funeral Directors and Establishments Act to award monetary compensation to a complainant.