The plaintiffs were injured in motor vehicle accidents and sought statutory accident benefits from their insurers.
After disputes arose, the plaintiffs applied to the Financial Services Commission of Ontario (FSCO) for mediation.
When 60 days passed without a mediator being appointed, the plaintiffs commenced civil actions.
The insurers moved to strike or stay the actions, arguing that under s. 281(2) of the Insurance Act, mediation must actually be attempted and fail before an action can be brought.
The Court of Appeal dismissed the insurers' appeals, holding that the 60-day time limit in the legislation is mandatory, and mediation is deemed to have failed if not concluded within that period, freeing the insured to commence a court action.