Homeowners sued their insurance broker alleging negligence and breach of contract after a burglary resulted in the theft of a safe containing jewellery and cash exceeding insurance policy limits.
The broker had placed policies that limited jewellery coverage to $10,000 without advising the plaintiffs of the limitation or recommending additional coverage.
The court held that an insurance broker who assumes responsibility for a client’s insurance program must review the client’s circumstances, identify coverage gaps, and advise on available insurance products.
The broker failed to meet the standard of care by not conducting a proper review, failing to warn of jewellery coverage limits, and failing to recommend scheduling valuable items.
The court found that the plaintiffs would have obtained adequate coverage if properly advised and rejected arguments of contributory negligence.
Damages were assessed based on the coverage that likely would have been obtained, subject to deductions for premiums and amounts already paid.