The applicant, a retail employee with a back disability, alleged discrimination on the basis of disability, age, and record of offences.
The respondent failed to attend the hearing.
The Tribunal found that the respondent had accommodated the applicant's disability for several years by placing her in a cashier-only position, but unilaterally withdrew this accommodation in 2009 and required her to perform the full duties of a sales associate.
The Tribunal held that the respondent breached both its procedural and substantive duties to accommodate the applicant's disability.
The allegations of age discrimination, record of offences discrimination, and reprisal were dismissed for lack of evidence.
The Tribunal awarded $20,000 for injury to dignity, feelings, and self-respect, along with compensation for lost wages and benefits.