Racial slurs directed at a customer during a dispute over car repairs constitute discrimination in services.
The complainant purchased a used car from the respondent and subsequently sought repairs for alleged defects.
During interactions regarding the repairs, the respondent directed severe racial slurs at the complainant.
The Board of Inquiry found that while there was insufficient evidence to prove the respondent failed in his obligations regarding the car's mechanical condition, the use of racial slurs constituted discrimination in the provision of services contrary to section 1 of the Human Rights Code.
The Board declined to read a protection against harassment in services into the Code.
The respondent was ordered to pay $1,500 for the infringement of rights and $500 for mental anguish.
Ontario Human Rights Commission and Tan Tai Duong v. Les Garai carrying on business as Langstaff Auto Repairs, 2000 CanLII 20869