3 total
Auto repair shop owner ordered to pay $2,000 for directing racial slurs at a customer.
The complainant purchased a used car from the respondent and subsequently experienced mechanical issues.
When the complainant returned to the respondent's business to request repairs, the respondent became angry, chased the complainant, and directed severe racial slurs at him.
The respondent failed to participate in the human rights hearing.
The Board of Inquiry found that the respondent's racial slurs violated the complainant's right to equal treatment in the provision of services under section 1 of the Human Rights Code.
The Board awarded $1,500 for the infringement of rights and $500 for mental anguish, but declined to read a general protection against harassment in services into the Code.
Racial slurs directed at a customer during a dispute over car repairs constitute discrimination in services.
The complainant purchased a used car from the respondent and subsequently sought repairs for alleged defects.
During interactions regarding the repairs, the respondent directed severe racial slurs at the complainant.
The Board of Inquiry found that while there was insufficient evidence to prove the respondent failed in his obligations regarding the car's mechanical condition, the use of racial slurs constituted discrimination in the provision of services contrary to section 1 of the Human Rights Code.
The Board declined to read a protection against harassment in services into the Code.
The respondent was ordered to pay $1,500 for the infringement of rights and $500 for mental anguish.
Movie theatre ordered to pay damages and renovate facility for failing to provide wheelchair accessibility.
The complainant, who uses a wheelchair due to muscular dystrophy, alleged that the respondent movie theatre discriminated against him by failing to provide wheelchair-accessible facilities.
The theatre required him to enter through a back door and sit in the aisle, which was uncomfortable and undignified.
The Board of Inquiry found that the theatre discriminated against the complainant and failed to accommodate him to the point of undue hardship.
The respondents were ordered to pay $3,000 in damages and to implement a phased renovation plan costing up to $60,000 to make the theatre accessible.
