Mathew D. Garfield

The complainant purchased a used car from the respondent and subsequently experienced mechanical issues.

When the complainant returned to the respondent's business to request repairs, the respondent became angry, chased the complainant, and directed severe racial slurs at him.

The respondent failed to participate in the human rights hearing.

The Board of Inquiry found that the respondent's racial slurs violated the complainant's right to equal treatment in the provision of services under section 1 of the Human Rights Code.

The Board awarded $1,500 for the infringement of rights and $500 for mental anguish, but declined to read a general protection against harassment in services into the Code.