The Applicant was injured in a motor vehicle accident and applied for statutory accident benefits, including housekeeping.
The Insurer scheduled an insurer's examination (IE) for the housekeeping claim, which the Applicant failed to attend.
The Insurer argued the Applicant was precluded from proceeding to arbitration on all issues under section 50 of the Schedule.
The Arbitrator held that the exclusion under section 50 would only apply to the housekeeping claim, not all claims.
Furthermore, the Arbitrator found the Insurer's notice of the IE was fatally flawed because it failed to clearly set out the consequences of non-attendance and the Insurer failed to make reasonable efforts to schedule the examination at a convenient time.
Therefore, the Applicant was not precluded from proceeding to arbitration on any issues.