The applicants were injured in a motor vehicle accident and sought medical benefits.
The insurer refused the treatment plans and required a Designated Assessment Centre (DAC) assessment.
The applicants requested to reschedule the assessment due to work conflicts, but the DAC and insurer refused.
The insurer then denied benefits, claiming the applicants failed to make themselves reasonably available for the assessment.
On a preliminary issue motion, the arbitrator found that the applicants' request to reschedule was reasonable and that the insurer and DAC acted unreasonably in refusing to accommodate them.
The insurer's motion to bar the arbitration was denied.