The applicant, a parent involved with the respondent children's aid society, filed an application alleging the society failed to provide her an opportunity to be heard under s. 15(2) of the Child, Youth and Family Services Act.
The applicant raised five issues, including allegations of bias, failure to accommodate disabilities, and failure to hear requests for a new worker, service guidance, and flexible access scheduling.
The Child and Family Services Review Board dismissed four of the allegations, finding the society had reasonably heard and responded to the applicant's concerns.
However, the Board upheld the allegation regarding the request for a new worker, ordering the society to meet with the applicant, hear her reasons, and provide a written decision.