The applicant filed an application with the Child and Family Services Review Board alleging that the respondent children's aid society failed to proceed with an Internal Complaint Review Panel (ICRP) after receiving his complaint.
The Board found that the respondent had received the applicant's ICRP form but failed to review it and determine its eligibility within the required seven-day timeframe under Ontario Regulation 156/18.
The Board ordered the respondent to determine the complaint's eligibility for review and follow the ICRP process within seven days.