The applicant mother filed a complaint with the Child and Family Services Review Board regarding two child protection investigations conducted by the respondent society.
She alleged the society failed to proceed with her internal complaint, denied her an opportunity to be heard regarding safety concerns about the child's father, and failed to provide reasons for not verifying her concerns.
The Board found the society breached the regulation by failing to provide a timely eligibility determination and reasons for not proceeding with the internal complaint.
However, the Board found the applicant was provided an opportunity to be heard and was ultimately provided with reasons for the verification decisions.
The application was otherwise dismissed.