The applicant filed an application with the Child and Family Services Review Board under section 120 of the Child, Youth and Family Services Act, raising nine complaints regarding a child protection investigation conducted by the respondent agency.
The Board found that the agency failed to provide reasons for the investigation exceeding 45 days, failed to explain the verification decision, and failed to provide reasons for retracting its intention to commence a protection application.
The remaining complaints were dismissed, either because the agency had acted reasonably, the applicant had declined opportunities to meet, or the Board lacked jurisdiction.
The Board ordered the agency to provide written reasons and outcomes to the applicant for the substantiated complaints.