The complainant, who suffers from epilepsy and arthritis, had a seizure in the respondent's restaurant.
Following the incident, the respondent refused to serve her in the restaurant, offering only take-out service, due to concerns about her safety and the impact on other customers.
The Board of Inquiry found that the respondent breached sections 1 and 8 of the Human Rights Code by denying equal treatment with respect to services because of a perceived handicap.
However, the Board declined to award any monetary compensation, finding that the complainant suffered no actual loss or humiliation and had pursued the complaint solely for financial gain.
A compliance order was issued directing future equal access.