The applicant mother filed a complaint against the children's aid society alleging that it failed to hear her concerns and provide reasons for decisions regarding her son, who was a society ward living in a group home.
The concerns related to the child's school lateness, hygiene, delayed dental surgery, and access to medical records.
The Board found that the society had communicated primarily with the child's grandmother, who was the primary contact and caregiver prior to apprehension, in accordance with the child's wishes.
The Board concluded that the society met its statutory obligations to hear concerns and provide reasons, and dismissed the application.