The appellants purchased an HVAC system installed by the respondent in 2006.
The system malfunctioned almost immediately.
The respondent assured the appellants that problems were due to improper maintenance and sold them a maintenance contract.
After two years of unsuccessful maintenance, the appellants concluded the respondent had been lying.
By fall 2009, they consulted other HVAC providers.
In November 2010, the manufacturer informed them the system was improperly installed.
The appellants commenced an action in February 2012.
The respondent moved for summary judgment arguing the action was statute-barred under the two-year limitation period in the Limitations Act, 2002.
The motion judge granted the motion, finding the appellants discovered their claim well before February 2010.
The appellants appealed, arguing they did not discover their claim until November 2010 when they learned the reason for the system's failure.
The majority of the Court of Appeal dismissed the appeal, holding that the appellants did not need to know the precise cause of the malfunction to discover their claim—only that the system was not working and the respondent was responsible for its installation.
The dissent argued that knowledge of the improper installation was essential to discovering the claim and that the respondent's fraudulent concealment should have tolled the limitation period.