The moving party, a hotel operator, sought a pre-claim interim injunction under Rule 37.17 to remove allegedly fake and defamatory Google reviews, as well as a Norwich Order to identify the anonymous posters.
The court found strong grounds that the reviews were fabricated and causing continuous damage to the business.
The court also considered whether email service of the motion materials to Google was adequate, given that Rule 16.01 generally requires personal service for originating processes.
The court held that while a pre-claim motion should typically require personal service to ensure procedural fairness, email service was sufficient in this case because Google publicly designates specific email addresses for legal notices and removals.
The interim injunction and Norwich Order were granted.