An employee of nine years with Standard Life Insurance (acquired by Manulife) submitted a resignation letter effective December 31, 2016, prompted by the company's announcement of a new computer system conversion.
The employee's supervisor told her she could rescind the notice if she changed her mind.
When Manulife cancelled the computer conversion three weeks later, the employee withdrew her resignation notice.
The employer refused to recognize the withdrawal and terminated the employee on December 12, 2016.
The motion judge found the resignation was clear and unequivocal and dismissed the wrongful dismissal claim.
The Court of Appeal reversed, finding the resignation was equivocal given the circumstances and the employee was entitled to withdraw it.
The court awarded 12 months' salary in lieu of notice.