The applicant, a kiosk employee, received a sexually explicit note from a regular customer and reported it to her manager.
The manager failed to respond promptly or sensitively, suggesting the matter was personal and that the applicant was partly to blame.
Although a personal respondent later intervened and offered reasonable accommodations, the applicant quit and filed a human rights application.
The Tribunal found the corporate respondent liable for the manager's inadequate initial response, which failed to provide a safe and discrimination-free environment.
The applicant was awarded $1,000 for injury to dignity, feelings, and self-respect, but her claim for lost wages was dismissed because her refusal to accept the alternative work location was unreasonable.