The applicant was injured in a motor vehicle accident and sought statutory accident benefits from the insurer.
The insurer denied claims for physiotherapy, caregiving, housekeeping, and back cream.
The applicant applied for mediation more than two years after the denials.
The insurer argued the claims were statute-barred.
The arbitrator found that the Right to Dispute forms sent for the physiotherapy, caregiving, and housekeeping claims met the requirements for a valid refusal under Smith v. Co-operators, triggering the limitation period.
Therefore, those claims were statute-barred.
However, the arbitrator found that a valid refusal was not issued for the back cream claim, so it was not statute-barred and could proceed to arbitration.