The grievor, a casual Customer Service Representative with 20 years of service at the LCBO, was terminated for violating the Shop Theft Policy and Workplace Violence Prevention Policy.
The grievor engaged in a physical altercation with a suspected shoplifter, during which he held a box cutter near the suspect's neck.
Following the incident, the grievor bragged to co-workers, misled his manager, and failed to show genuine remorse or accept responsibility for his actions.
The Arbitrator found that the grievor's conduct was deliberate, unprovoked, and created a serious safety hazard.
Given the grievor's lack of accountability and the employer's statutory duty to maintain a safe workplace, the Arbitrator concluded the employment relationship was irreparable and dismissed the grievance.