The applicant mother filed an application with the Child and Family Services Review Board under section 120 of the Child, Youth and Family Services Act, 2017, complaining about the respondent society's services to her 21-year-old adult daughter.
The respondent had previously determined the applicant's internal complaint was ineligible for review because the adult daughter had not consented to the applicant making a complaint on her behalf.
The Board found that the respondent did not refuse to proceed with the complaint, responded within the required timeframe, and complied with all procedural requirements.
The application was dismissed.