The applicant mother filed a complaint under section 120 of the Child, Youth and Family Services Act, 2017 regarding services received from the respondent children's aid society.
The respondent argued the CFSRB lacked jurisdiction because a child protection application was before the court.
The CFSRB found that the applicant's remaining complaint—that the respondent failed to hear her concerns regarding the identification of a person as a danger to the children—was separate and different from the substantive issues before the court.
The CFSRB ordered that the application proceed to be reviewed on that specific concern.