The grievor, a casual Customer Service Representative at the LCBO, was discharged for allegedly intentionally allowing customers to leave with unpaid products and giving away a value-add item without authorization.
She grieved the discharge and also alleged age discrimination and harassment by her store manager.
The Grievance Settlement Board dismissed the discrimination and harassment claims, finding the employer's requests for medical information were legitimate accommodation efforts and the manager's actions were work-related disagreements.
However, the Board upheld the grievance against the discharge, finding the employer failed to prove by clear and cogent evidence that the grievor had a dishonest intention to commit theft.
The failure to scan items was deemed careless cashiering, and the grievor acted under a mistaken but honestly held 'colour of right' when distributing the value-add item.
The grievance was allowed on the merits, with remedy deferred.