Alicia Payne, a Black woman, was hired through an employment agency to work as a booth receptionist for Otsuka Pharmaceutical at an international conference organized by Intertask and the Canadian Ophthalmological Society.
When she arrived, Otsuka's representative rejected her, stating he wanted "other girls please" and expressing concern about the "company's image".
The Board found that the representative discriminated against the complainant because she is Black.
The Board also found that the conference organizers had a duty not to condone or further the discrimination.
By conducting an inadequate investigation, unreasonably concluding it was a "misunderstanding", and assisting the representative in finding a replacement, they breached this duty.
The Board awarded general and mental anguish damages against all respondents, along with public interest remedies.