The applicant father filed a complaint against the Children's Aid Society regarding its refusal to allow him access to his children, its failure to interview him, and inaccurate information in its files, following the withdrawal of sexual assault charges against him.
The Society brought a preliminary motion arguing the Board lacked jurisdiction because the matters were subject to a separate Director's hearing regarding the Child Abuse Register.
The Board dismissed the jurisdictional motion, finding the complaints related to the Society's files and processes, not the Register itself.
On the merits, the Board found the Society breached the applicant's right to be heard by failing to interview him for its risk assessment, and ordered the Society to conduct an internal review of the file inaccuracies and provide the applicant an interview and written reasons for its decisions.