The applicants, a mother and grandparents, filed complaints against the Children's Aid Society alleging a failure to provide reasons for decisions and a failure to allow them to be heard regarding child protection involvement.
The Board reviewed ten specific complaints, including allegations of harassment, threats, and lack of communication.
The Board dismissed nine of the complaints, finding the Society had provided reasons and opportunities to be heard.
However, the Board upheld one complaint regarding the grandmother's health issues, finding she was not given an opportunity to be heard, and ordered the Society to conduct an Internal Complaint Review Panel meeting on that issue.