The applicants, the mother and grandmother of a Crown ward, filed complaints against the Children's Aid Society under section 68.1 of the Child and Family Services Act.
They alleged the Society failed to listen to their concerns regarding the child's group home placement, safety, and care, and failed to include the family in a Wish Foundation trip.
The Child and Family Services Review Board dismissed the first five complaints, finding the Society had provided the applicants with an opportunity to be heard and had adequately explained its decisions.
However, the Board found the Society failed to provide a detailed explanation regarding the Wish Foundation application process and ordered the Society to provide written reasons for its actions.