The applicant father applied to the Child and Family Services Review Board, alleging that the Children's Aid Society failed to listen to his concerns regarding the welfare, medical treatment, and cultural heritage of his children, and that the Society's file contained inaccuracies.
The Board found that the Society had provided the applicant with ample opportunity to be heard, had investigated his allegations of abuse, and was not responsible for providing direct medical information or maintaining cultural ties after his access was suspended by the court.
The Board dismissed the first three complaints but ordered the Society to convene an Internal Complaints Review Panel to address the alleged file inaccuracies.