The applicant sought statutory accident benefits for psychological injuries arising from his mother's death in a 2016 motor vehicle accident.
The respondent insurer denied the claim, arguing the applicant failed to notify it of his intention to apply within the timelines under section 32(1) of the Schedule.
The Tribunal found that the applicant had notified the respondent of the accident in a timely manner when seeking death and funeral benefits, triggering the respondent's obligation under section 32(2) to provide application forms and information.
Because the respondent failed to prove it met this obligation, and the applicant provided a credible explanation that he was unaware he could make a claim, the Tribunal held the applicant had a reasonable explanation for the delay under section 34.
The applicant was permitted to proceed with his claim.