The applicant, a senior with mobility-limiting disabilities, requested a transfer from her second-floor apartment to a vacant main-floor apartment to avoid climbing stairs.
The respondent landlord refused the request, citing the applicant's physical and mental needs, alleged hoarding, and past late rent payments, and began showing the unit to others.
The Tribunal found that the applicant established a prima facie case of discrimination based on disability.
The Tribunal further held that the respondent failed to fulfill his procedural and substantive duties to accommodate the applicant up to the point of undue hardship, as he relied on after-the-fact justifications and made no inquiries into how her needs could be accommodated.
The Tribunal ordered the respondent to rent the main-floor apartment to the applicant and awarded $4,000 in compensation for injury to dignity, feelings, and self-respect.