The applicant in a statutory accident benefits dispute sought to summons the respondent's insurance adjuster to testify regarding the handling of the claim, specifically concerning a potential award for unreasonable delay.
The respondent opposed the summons, arguing the adjuster should not have to testify, or alternatively, should only be subject to examination-in-chief after the applicant's case.
The Tribunal held that the adjuster's testimony was relevant and could be summonsed.
However, because the applicant called the adjuster, the questioning must begin as an examination-in-chief, subject to a potential request to cross-examine if the witness proves hostile.
The Tribunal also found the summons invalid because it was served via email rather than personally as required by the Statutory Powers Procedure Act, and declined to order substituted service without evidence of failed attempts at personal service.
The respondent was ordered to provide the adjuster's address to facilitate personal service.