Insurer's failure to provide medical reasons for denying treatment plan entitles applicant to incurred benefits.
The applicant, a pedestrian struck by a vehicle, sought a medical benefit for an occupational therapy treatment plan.
The respondent denied the plan but failed to provide medical reasons in its denial notices, violating section 38(8) of the Statutory Accident Benefits Schedule.
The Tribunal found the non-compliant denials engaged section 38(11), entitling the applicant to the incurred goods and services plus interest.
The applicant's claim for an award under section 10 of Regulation 664 was dismissed as the respondent's conduct was not excessive or imprudent.
Evdokia Thomas v. Security National Insurance Company, 2024 CanLII 123316