The applicant was involved in a motor vehicle accident and notified her insurer.
When asked if she was injured, she initially said no, and the insurer did not provide her with an accident benefits application package.
Nine months later, she submitted an application for benefits.
The insurer argued she was barred from proceeding due to the delay.
The Tribunal found that the insurer failed to discharge its obligation under section 32(2) of the Schedule to provide the application forms, which meant the 30-day timeline was never triggered.
Alternatively, the Tribunal found the applicant provided a reasonable explanation for the delay, as she mistakenly assumed an additional application was unnecessary because the insurer did not provide the package.
The applicant was permitted to proceed with her claim.