The applicant claimed statutory accident benefits after slipping and falling while attempting to transfer between two TTC buses.
The insurer denied the claim, arguing the incident did not constitute an 'accident' under section 2 of the Statutory Accident Benefits Schedule because the injuries were not directly caused by the use or operation of an automobile.
In a preliminary issue hearing, the arbitrator found the applicant to be a credible witness and accepted her evidence that she fell while actively attempting to board the second bus.
Applying the factors of time, proximity, activity, and risk, the arbitrator concluded that the injury occurred as part of a direct transfer between buses, which forms part of the normal use of a bus system.
The arbitrator held that the applicant suffered an impairment arising from an accident and could proceed to a hearing on the substantive issues.