The applicant, a custodial parent, filed a complaint with the Child and Family Services Review Board alleging that the respondent Children's Aid Society failed to respond to her complaints, refused to proceed with them, and failed to hear her concerns or provide reasons for decisions made during a child protection investigation involving her daughter at the other parent's home.
The Board found that the Society failed to respond to the applicant's complaints in a timely manner and refused to proceed with them.
Furthermore, the Board concluded that the Society made no meaningful attempts to engage with the applicant or permit her to express her concerns, thereby failing to provide her with an opportunity to be heard or satisfactory reasons for its decisions.
The Board ordered the Society to invite the applicant to an Internal Complaint Review Panel and provide a letter acknowledging its failures.