The insurer moved for summary judgment dismissing a long-term disability claim on the basis that notice and proof of claim were delivered outside the contractual deadlines in a group policy.
The insured asserted relief from forfeiture, relying on confusion about coverage, misleading information from the employer, and the absence of actual prejudice given the extensive medical record.
The court held that timely notice was a matter of imperfect compliance for which equitable relief could be available, and applied the three-part s. 98 Courts of Justice Act framework.
It found the insured's conduct reasonable, the breach relatively modest, and the disparity between the forfeited benefits and the damage caused by the breach significant.
Summary judgment was dismissed and a binding determination granting relief from forfeiture was made.