The applicant was injured in a motor vehicle accident and sought statutory accident benefits for physiotherapy, psychological treatment, clinical notes, and a chronic pain assessment.
The respondent insurer denied the treatment plans.
The Licence Appeal Tribunal found that the insurer's initial denials for the physiotherapy and psychological treatment plans were non-compliant with section 38 of the Schedule, but subsequent denials cured the defects.
On the merits, the Tribunal held that the psychological treatment and chronic pain assessment were reasonable and necessary, relying on the applicant's ongoing symptoms and the reports of his treating practitioners.
The claims for physiotherapy and clinical notes were dismissed.
Interest was awarded on the overdue payments for the approved plans.