Insured removed from MIG and awarded treatment plans, IRB, and a 35% special award for insurer's unreasonable conduct.
The applicant sought statutory accident benefits following a motor vehicle accident.
The respondent insurer initially confined the applicant to the Minor Injury Guideline (MIG) and denied various treatment plans and income replacement benefits (IRB).
The Tribunal found the applicant's injuries were non-minor, removing her from the MIG.
The Tribunal awarded IRB for a specific period due to the insurer's non-compliance with s. 36(4) response timelines, but denied post-104 IRB.
The Tribunal approved treatment plans for physiotherapy, a psychological assessment, and a chronic pain assessment, finding them reasonable and necessary.
Notably, the Tribunal ordered a 35% special award against the insurer under s. 10 of Reg. 664, finding its conduct in adjusting the claim—including ignoring clear evidence of psychological injury and delaying IRB responses for over a year—to be imprudent, inflexible, and unyielding.
Costs were not ordered.