The applicant, who uses a power wheelchair, booked a hotel room through an online service and was informed an accessible room was available.
Upon arriving at the respondent hotel in a rainstorm, he discovered the office and all guest rooms had steps and were inaccessible.
The respondent offered no accommodation other than suggesting the 300-pound wheelchair be lifted into the room.
The Tribunal found the respondent constructively discriminated against the applicant by maintaining physical barriers to its services.
The respondent failed to establish that providing a ramp or other accommodation would cause undue hardship.
The Tribunal ordered the respondent to pay $3,000 in compensation for injury to dignity, feelings, and self-respect, and to make its office and at least one guest room accessible.