The applicant father filed complaints against the society regarding the apprehension of his special needs son.
The Board found it lacked jurisdiction to hear complaints about the society's alleged refusal to process written complaints and alleged harassment, as those matters were either before the court or lacked evidentiary foundation.
However, the Board assumed jurisdiction over the complaint regarding the child's apprehension on Christmas Eve.
The Board found that the society failed to provide the applicant with reasons for denying him access and location information during the apprehension, contrary to the Child and Family Services Act.
The society was ordered to provide detailed written reasons for its actions.
The complaint regarding the child's nutrition was dismissed as the hospital was responsible for his care during that period.