The applicant mother filed a complaint against the Children's Aid Society after it temporarily suspended her access to her daughter and placed the child with her father.
The applicant alleged the Society failed to listen to her concerns regarding a conflict of interest, parental alienation, and the basis for its risk assessment, and failed to provide reasons for its decisions.
The Child and Family Services Review Board found that despite numerous communications, the applicant did not have a clear understanding of the Society's actions.
The Board ordered the Society to provide a written explanation addressing the applicant's specific concerns.