The grievor, a Customer Service Representative with physical restrictions due to workplace injuries, was placed on modified duties.
The Employer subsequently refused to schedule her for Sunday and premium shifts, claiming she could not perform the essential cash and stock functions required on those days.
Later, the Employer concluded it could no longer accommodate her and pursued a Labour Market Re-entry plan.
The Grievance Settlement Board found that the Employer failed to accommodate the grievor to the point of undue hardship.
The Employer improperly relied on a blanket rule for Sunday scheduling and failed to adequately assess whether the grievor's tasks could be bundled or whether she could be placed in another position.
The Board ordered the Employer to reinstate the grievor and conduct a proper assessment of accommodation options.