The appellant condominium corporation missed the deadline to request conciliation from Tarion regarding first and second-year warranty claims for common element deficiencies.
Tarion deemed the claims withdrawn and refused to extend the deadline.
The appellant appealed to the Licence Appeal Tribunal, arguing that extraordinary circumstances caused the delay.
The Tribunal found that a combination of factors, including the sudden death of the property manager's spouse, an overwhelming workload, chaotic records left by a previous manager, and miscommunications with an engineering consultant, constituted extraordinary circumstances.
The appeal was allowed, and Tarion was ordered to extend the deadline and accept the conciliation request.