The union grieved six disciplinary actions, including a discharge, imposed on a GO Transit bus operator for various customer service incidents and insubordination.
The arbitrator upheld a three-day suspension, a letter of warning, and a five-day suspension for insubordination.
A second five-day suspension was set aside as the employer called no evidence.
A nine-day suspension for asking a passenger to mute a cell phone was reduced to five days.
The discharge, which followed an incident where the grievor made inappropriate comments to a young passenger who could not pay the full fare, was found to be excessive in light of the adjusted disciplinary record and the grievor's post-discharge letter acknowledging his mistakes.
The discharge was substituted with a three-week suspension.