The grievor applied for a Photocopy/Mail Clerk position and scored the highest in the interview.
However, the employer disqualified her, concluding she must have had advance knowledge of the interview questions and preferred answers because her responses were concise and closely matched the preferred answers.
The Grievance Settlement Board found that the employer's conclusion was arbitrary and unreasonable, as the grievor had extensive experience in the role and had diligently studied publicly available materials, including the Canada Customs website, which the employer had used to create the questions.
The grievance was allowed, and the employer was ordered to place the grievor in the position and make her whole.