The applicant mother filed a complaint against the Children's Aid Society regarding its handling of her child protection concerns about the children's father.
She alleged the Society failed to investigate promptly, limited the scope of its investigation, and failed to hear her or provide reasons for its decisions.
The Child and Family Services Review Board found that the Society adequately heard the applicant and provided reasons for its ultimate investigation conclusions.
However, the Board found the Society failed to provide reasons at the time it initially decided not to investigate her original complaint.
As fulsome reasons were provided during the hearing, the Board made no further order and dismissed the remaining complaints.